COMPLAINTS PROCEDURE
Our aim is to handle your complaint fairly, consistently and quickly. Contact us by letter to Money Claims, Bedhampton Suite, Langstone Technology Park, Havant, Hants PO9 1SA. Or by email: enquiries@moneyclaims.net
We will acknowledge your complaint within 5 business days from receipt.
We reserve the right to decline to consider a complaint that is made more than 6 months after you became aware of the cause of the complaint. We will confirm to you in writing if this time limit applies to your claim.
Complaints will be investigated by the customer services manager and overseen by the compliance officer and our claims manager. We aim to resolve your complaint promptly. If we are unable to send you a final response within 4 weeks, we will contact you and explain why.
Our final response will include details of your options if you are not happy with the outcome of the investigation, or we have been unable to reach a decision within the timescales given.
If you are not satisfied with our response, you may refer the complaint to:-
Claims Management Regulator
PO Box 7824, Burton on Trent
Staffordshire. DE14 9DP
info@claimsregulation.gov.uk
Tel: 0845 450 6858
TERMS & CONDITIONS
If you have taken out a loan, mortgage or credit card, you may have been advised to take out Payment Protection Insurance (PPI). Its intention is to assist you with meeting the repayments of a loan should you be unable to pay them due to unemployment, accident, sickness or. This is fine in theory, however, in practice, many people have had their claims declined due to policy clauses and exclusions. Also the PPI payments themselves have been found, in many cases, to be excessive and have led to a ruling that allows you, the customer, to claim back these payments.
To see if you can claim, just read the questions on the right and if you can check any of them you can probably claim.
We charge no upfront fees and should your claim be successful only then do we take a 25% commission. If you find a claims provider with a lower commission rate, we promise to match it.
ABOUT US
MoneyClaims is part of The Leading Company group of companies and was set up to assist those who have been mis sold PPI and other insurances. It is our belief that great customer service should come as standard and that we have a responsibility to act professionally and efficiently in everything that we do.
CONTACT US
Money Claims Ltd
Bedhampton Suite,
Langstone Technology Park,
Havant, Hampshire PO9 1SA
| Tel: | 0808 165 1111 |
| Fax: | 023 9241 5581 |
| Email: | enquiries@moneyclaims.net |
| Twitter: | PPIReclaims |
